Warranty

LOCO Scooters offers a Limited Product Warranty covering original manufacturing defects in materials and workmanship under normal use. The warranty length for each product is shown in its specification table.

Warranty periods

• Battery: one year or 10,000 km, whichever comes first.
• Replacement hardware: covered for the rest of the original period or 30 days, whichever is longer.
• Repairs by LOCO: full parts and labour for 30 days; parts only for days 31 to 365 (you pay labour).

Remedies

At LOCO's discretion: free repair (new or refurbished parts, repair preferred whenever possible), replacement with a new or refurbished product, or a refund excluding any shipping costs.

What is not covered

• Wear items: tyres, inner tubes, rubber foot pads, grips, brake cables, pads, discs and handles, paint, rubber bungs, wheel bearings, mudguards and missing parts.
• Mechanical or accidental damage, and crash damage (which voids the whole warranty).
• Misuse contrary to the user manual, alterations or customisation, unauthorised repairs and non-stock firmware.
• Spare parts installed by you or a third party.
• Water damage, which voids the warranty. A LOCO Care plan (from €99 per year, bought at the point of sale) covers water damage for 12 months.
• Spurious claims (no fault found, or damage caused by the customer): the customer bears all costs, including collection, delivery and staff time.

The owner is responsible for routine maintenance of brakes, folding mechanisms, fasteners and tyre pressure.

How to make a claim

1. Email repairs@locoscooters.ie to get a return order number. Returns without one are not accepted.
2. You may be asked for proof of purchase and the warranty card with the serial number.
3. For 14 days from delivery, collection and return for repair is free. After that, the nationwide collection and return service costs €30. Outside Dublin, keep the original packaging.
4. Claims are rejected for items not bought from LOCO, missing or damaged serial labels, physical damage or tampering.

UK customers: the warranty is parts-only. You identify the faulty part and LOCO ships it, as returning items from the UK to Ireland is not practical because of duties.

Phone: +353 1 524 2062.

Summary of the terms published on locoscooters.ie. Check the original for exact legal wording.