Returns Policy

1. Your right to return

You have 14 days from the date of delivery to return a product for a full refund, provided it is unused, in its original packaging, and accompanied by proof of purchase. This is in addition to your statutory rights under Irish and EU consumer law.

2. How to initiate a return

Email locoscooter@outlook.com with your order number and reason for return. We will respond within one business day with a return authorisation number and instructions.

3. Return shipping

For change-of-mind returns, the cost of return shipping is the customer's responsibility. For faulty or incorrectly supplied items, LOCO Scooters will arrange and pay for collection.

4. Condition of returned goods

Returned scooters must be in the condition they were received: unused, unridden, with all accessories, manuals and packaging intact. We reserve the right to refuse a return or apply a restocking fee of up to 20% if goods show signs of use or are returned incomplete.

5. Refunds

Once the return is received and inspected (normally within 2 working days), we will process a refund to your original payment method. Refunds typically take 5–10 working days to appear depending on your bank.

6. Faulty or damaged goods

If your scooter arrives damaged or develops a manufacturing fault within the warranty period, contact us at locoscooter@outlook.com. We will arrange repair, replacement or refund depending on the nature of the fault.

7. Exclusions

The following cannot be returned under this policy: products that have been ridden or used outdoors; products modified or repaired by third parties; wear items (tyres, brake pads) that have been used.

8. Your statutory rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2022 or EU Directive 2019/771 on the sale of goods.