LOCO Care Terms

Based on the terms updated 17.02.26. LOCO Care is an annual paid subscription for one scooter, tracked by serial number. It is available in Ireland only, is a service subscription (not insurance), does not affect your statutory rights, and is non-transferable except under the Goodwill Policy.

Plans and prices

KuKirin and non-waterproof brands

• Essential €99: water damage cover for electronics; 12 months of brake servicing and parts.
• Peace-of-Mind €199: Essential plus one Annual Service, unlimited puncture labour (parts extra) and priority repairs.
• All-In €299: Annual Service, parts and labour for repairs, unlimited puncture repairs including tyres and tubes, accidental damage cover and priority repairs (Fair Usage Policy applies).

LOCO and Pure scooters (year-1 water cover is in the base warranty)

• Essential €69: one Annual Service plus 12 months of brake servicing and parts.
• Peace-of-Mind €129: adds unlimited puncture labour and priority repairs.
• All-In €229: parts and labour for repairs, unlimited puncture repairs, accidental damage cover and priority repairs.

Annual Service

Included in Peace-of-Mind and All-In (and in Essential for LOCO/Pure). It covers an inspection, adjustments, tyre inflation and identifying parts that may need replacing. Labour is free; parts are covered only if they are benefits under your tier. Booking is possible only in months 7–12 of the plan year and unused services do not roll over. Services are carried out at any LOCO repair centre in Ireland with proof of subscription (usually your order number).

Fair Usage

• Up to 4 brake pad/disc replacements per plan year.
• Battery covered for failure (not normal degradation) within the first 10,000 km while the subscription is maintained.
• Regular use means consumer use within 10,000 km per plan year.
• "Priority" means we aim to complete work faster; there is no guaranteed turnaround.

Exclusions

• Natural battery degradation, theft, intentional damage, commercial use.
• Accidental damage (except All-In), unauthorised repairs or modifications, cosmetic damage.
• Water damage from submersion, pressure or jet washing, or knowingly riding in damaging conditions; rusted or corroded body parts.
• Customer-supplied parts: we only fit parts bought from LOCO.

Write-offs

A scooter is written off if repair would cost more than 75% of its current market value, or for safety reasons such as a cracked or bent frame, stem or folding mechanism, or a damaged battery enclosure.

Rental scooter (optional add-on)

€15 fixed fee per repair for the full rental period (standard rate €30), subject to availability. ID required, no deposit. Late returns cost €5 per day after 3 business days' notice.

Term, renewal and cancellation

• The plan runs 12 months from purchase and auto-renews annually if a valid card is on file, unless cancelled at least 14 days before renewal. We contact you 30 days before renewal.
• You may have a statutory right to cancel within 14 days for online or phone purchases. After that the plan is non-refundable except where the law requires.
• Goodwill Policy: if your scooter is stolen, written off, or you buy a new LOCO scooter during the plan year, the remaining time transfers pro-rata to the new scooter. Request it at the time of purchase.

Contact

locoscooter@outlook.com · 01 524 2062 (choose the repairs option). Have your order number ready. Irish law applies. Unresolved complaints may go to the Irish Small Claims Court for claims up to €2,000.

Summary of the terms published on locoscooters.ie. Check the original for exact legal wording.